We take pride in providing quality delivery service to all our customers. Please take time to read and understand our order processing and shipping policies before making your purchase.
HOW SOON CAN I RECEIVE MY ORDER?
Your order is very important to us; we make it a point to process your order as soon as we receive it.
You will receive a notification via email from our order fulfillment team with your order’s confirmation and estimated lead time.
Delivery times vary because it will depend on your location.
Once your order ships, the delivery provider will contact you to schedule a date and time for the delivery to make sure that you will be home. They may also contact you on the day of the delivery to remind you that they will be bringing your order and to confirm the appointment timeframe.
All deliveries are made from Monday to Friday during business hours.
Our shipping fee covers the processing, handling, packaging, and delivery of your order.
The shipping fee we charge depends on the carrier’s delivery fees which is based on which state you’re located as well as your order’s size and weight.
For items shipping to Alaska, Hawaii and U.S. territories, there is an additional fee. Shipping to P.O. Box addresses is not available.
Depending on your delivery needs and preferences, you may choose our premium shipping option.
At checkout, please review the delivery fees listed in your shopping cart prior to submitting your order.
Our order fulfillment team will send you an email as soon as your order leaves our warehouse. The email will contain the following information:
- Tracking information
- Estimated delivery date
- Contact details of the delivery provider
In the unlikely event that your shipment is delayed, you will be notified by the delivery provider as soon as possible.
RECEIVING YOUR ORDER
Depending on the size of your order, you may receive the product either by truck or by courier.
The standard procedure is to deliver the furniture to the front door of your house or apartment building.
If you would prefer the delivery team to bring the furniture up stairs or placed in a specific area or room in your house, you may opt for premium shipping at checkout.
For the area or room in which you would like to have the new furniture placed, please ensure the following:
- All passageways to be navigated and the area where the furniture will be placed should be clear and free of any items that might hinder the delivery and maneuvering of the furniture
- There should be no breakable items in the pathways and in any area where the furniture will be maneuvered
- Please prevent family pets from running around while the delivery and installation of the furniture is taking place
In the event that the delivery team determines that installing the furniture may cause damage to your home and existing furniture and you still want to go ahead with the delivery and installation, you will be asked to sign a waiver stating your liability.
For defective products or if you received the wrong item, please refer to our return policy and contact us so we can resolve your concern as soon as possible.
CHANGES AND CANCELLATION
- Address: If you wish to change the address your order is shipping to, we will be able to accommodate your request as long as the shipment has not left our warehouse. To make sure that we will be able to process your request, please contact our customer service team at (800) 448-9126 within 48 hours from the time you placed your order.
- Date: If you wish to reschedule the delivery date, please make sure to contact the carrier as soon as possible using the phone number provided in your order confirmation. Delivery date changes can only be accommodated, free of charge, if the request is done at least 48 hours before the delivery is scheduled to be made. For requests made less than 48 hours before the delivery or if no one was home to receive the order, the carrier may charge an additional fee for the reschedule request.
- Cancellation: Orders can be cancelled with a full refund as long as the request is made prior to shipping. If an order has already shipped and you wish to cancel it and return the product, please refer to our return policy.
If an item you’re interested in is in backorder and you add it to your shopping cart, you will be provided with an approximate date when the product will be back in stock. You will also be given an option to leave your email address so you can be notified when the item is already available.
NEED MORE INFORMATION?
Contact our customer support team for further assistance.